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If you are an Enterprise or Agency account and would like to speak with us, click the link below to contact us.


Have additional questions?

Try asking our ChatBot, or read our FAQ below.

US Visitors Only, so GDPR does not apply to RB2B

FAQs

Why is this free?
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We give you a 7 day full-featured trial with LinkedIn profiles, all integrations, and business emails.

After 7 days the LinkedIn profile push to Slack is free forever.

Price starts at $99/mo If you want to either download a CSV or save time and push directly to sales automation apps or a CRM.

Why can't I see myself identified on my own website?
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If you have not been cookied by our publisher network, you won't be able to see yourself.

We identify 20-30% of web traffic, US only.

So, there's somewhere between a 1/3 and 1/5 shot you'll be able to see yourself on your site.

How is this different from Clearbit, 6Sense, or DemandBase’s Website Identity Solutions?
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Those companies use a technology called “Reverse IP Lookup” to match IP addresses to company names. 

We use a completely different method of identification - our fully-permissioned, proprietary publisher network - that allows us to identify the exact individual on our website.

Learn more about how we identify your site visitors here.

How does RB2B work?
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Once you install our script in the header of your site, we will identify visitors to your website who are known and have been previously identified through our expansive, fully-permissioned publisher network.

We use a combination of 1st and 3rd party cookies, device IDs, and IP addresses to track and identify people across our network. 

Once we identify someone, we will push them to to you in Slack.

You can opt-out of our network here:

https://app.retention.com/optout

How hard is RB2B to set up?
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You get started in 3 easy steps, and we have 24/7 live support to help you get your script installed.

Our average user is up and running in under 5 minutes.

Learn more about setup here.

https://support.rb2b.com/en/

Does GDPR apply to RB2B?
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No. Our database of personal information only contains profiles that have been matched to US home addresses, andwe use IP ringfencing to only resolve US traffic.

In legal-speak, we do not have a product that is intentionally or deliberately focused on providing marketing intelligence to the European or U.K. market.

What about U.S. state privacy laws, like the California CCPA and CPRA?
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If you are compliant with these state-level regulations, the use of our product will not change that compliance status.

For more information, see our Compliance FAQ here.

https://www.rb2b.com/compliance

What are the benefits of knowing the person on my website?
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Connecting with and messaging your website visitors will "Engineer Serendipity", meaning that people will be pleasantly surprised you are reaching out.

Connect on Linkedin: Create another brand impression and enjoy a near 100% acceptance rate.

Un-Stall Deals:
If someone who ghosted you is looking around your site, it's the perfect time to reach back out.

Identify Buyer Groups: Two or more people from the same company are the single best signal of real buying intent.

Book Demos: Your site visitors are your warmest audience and the easiest to convert to demos.

What should I send to these website visitors?
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We suggest scrolling through the contacts and only contacting people in your ideal customer profile.

When you find one, we've seen success using a sequence we are using for warm leads.

In many cases, if you get a positive response from the prospect, they respond with something like "what a coincidence -I was just researching your solution, I'm glad you reached out."

We call this practice "Engineering Serendipity".

Should I make any changes to my privacy policy?
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We recommend you add this to your privacy policy, subject to approval from your legal team:

"When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or online profiles. We (or service providers on our behalf) may then send communications and marketing to these emails or profiles. You may opt out of receiving this advertising by visiting https://app.retention.com/optout”.

Do you have Data Usage Terms or a DPA for my legal team to look at?
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Yes.

Please visit our compliance portal here.

https://www.rb2b.com/compliance

Can I opt-out of your network?
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Yes.

Here is our CCPA/CPRA "Do Not Sell My Info" opt-out.

https://app.retention.com/ccpa_details/

Here is our database opt-out.

https://app.retention.com/optout/

Still have questions?

Contact our live support 24/7.

Grow Your Agency
With RB2B.

Improve Retention, Recurring Revenue, and Customer Acquisition.